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Your financial security is one of Fox Chase Bank's primary concerns. We strive to keep your personal identity and your banking assets safe and secure. Yet, we need your help too. The information in this section is provided to help you do your part in securing your personal identity and your banking assets. Check back often, to get the latest news and to learn tips for protecting yourself and your finances.
SECURITY ALERTS
November 2009
We have recently heard reports of several people receiving text messages on their cell phones that claim to be from a credit union called FedChoice FCU, but are actually an attempt to collect sensitive information. The fraudulent text messages contain an "alert" that an ATM or Debit card has been deactivated or suspended, and urge the recipient to call the message sender. This use of text messaging to illegally collect sensitive information is called "smishing," the latest form of phishing. The recent "smishing" text that has been shared with us has asked the recipients to call 877-280-6075. A recording asks the person to then enter his or her card number.
A key indicator that a message is fraudulent is if you receive a message from a bank or credit union where you do not have an account. Please delete these messages. If you are unsure if a message is fraudulent, please contact us and we will be glad to advise you accordingly.
Please note: Fox Chase Bank will never contact you by phone or email to request personal or account information, such as credit card number(s), social security number(s), account number(s), etc.
If you believe you have been the victim of a smishing attempt or are unsure about the authenticity of any correspondence related to a Fox Chase Bank service please contact us immediately at customercare@foxchasebank.com or call 866-369-2427 option 1.
October 2009
One of our top concerns at Fox Chase Bank is to ensure that your personal information and banking data is secure and private. Recently there has been an increase in Phishing attempts on the Internet and we wanted to make you aware of Phishing and the dangers that these types of scams pose.
Phishing is an attempt to steal customer identity and financial account logon information. Phishing includes fraudulent emails, links to look-alike websites, and fraudulent websites that require users to enter personal information such as account numbers or users ID's and passwords. Perpetrators can then use the stolen information to gather personal information that can potentially be sold or, in some circumstances, used to conduct fraudulent transactions.
For example, a recent scam has involved an e-mail from the IRS. The fraudulent e-mail appears to be from the IRS Department and alerts the recipient that they have underpaid their tax return. In the e-mail there is a link to a supposed "IRS site" which asks for information such as bank account numbers. This information is then gathered by the perpetrator and may be used for fraudulent activity.
Please note that Fox Chase Bank will NEVER ask you for your user name, password or other logon information. Our emails, to you, will never contain software or links to any websites. If you have any doubt about the authenticity of any web site, do not provide any personal information.
If you believe you have been the victim of a Phishing attempt or are unsure about the authenticity of any correspondence related to a Fox Chase Bank service please contact us immediately at customercare@foxchasebank.com or call 866-369-2427 option 1.
August 2008
11 Charged in Massive Credit Card Fraud Case
The Department of Justice announced Tuesday August 5, 2008 the indictment of 11 people whom they say stole millions of credit and debit card numbers from major retailers in the nation's largest case of identity theft.
The 11 people, including 3 Americans, allegedly targeted such retailers as TJX Companies, BJ's Wholesale Club, OfficeMax, Boston Market, Barnes and Noble, Sports Authority, Forever 21 and DSW. Officials say the suspects were able to tap into computer networks using a technique called "war driving." Once they found a retailers network, officials alleged the men would hack into the system and install "sniffer programs" which would then relay sensitive card information back to the men.
Officials still have not identified all of the people who may have had card numbers stolen and suspect that there are a large number of people unaware that their identifying information has been compromised. Federal Officials are encouraging those who think they may have been affected by the ID theft scheme to contact their bank.
